1. Privacy Form
1.1 This Privacy Policy and Consent Form (“Privacy Form”) applies to the collection, use, storage, and disclosure of personal information by Commercial Solar Finance Pty Ltd A.C.N. 661 275 529 (“Commercial Solar”) referred to as “we”, “our”, “us” and “Commercial Solar”, and including our employees, contractors, agents, and assigns.
1.2 Commercial Solar is committed to providing you with a quality service and handling your private information fairly and lawfully. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles as set out in the Privacy Act.
2. Commercial Solar
Commercial Solar offers finance solution services and maintains a website (the “Site”) which includes information about Commercial Solar and the services we provide.
3. Collection of Personal Information
3.1 We may collect personal information from you as required to provide you with access to the Site and to provide services to you, and as otherwise required by law. The personal information which we may collect may include but is not limited to.
– Information about your identity, such as name, address and contact details.
– Financial and credit information.
– Photographic information such as your identity documentation.
– Tax file numbers and prior tax returns.
– Visa, work permit or foreign investor status.
– Details of investment, superannuation, and insurance plans.
– Salary and employment history.
– Trust, company and other business and family structure documents; and
– IP address and information regarding what pages of the Site are accessed and when.
3.2 We will not collect sensitive information unless it is for the primary purpose of the
service we are providing and with prior notice to you, unless otherwise required by law.
3.3 You acknowledge that the personal information which we collect is reasonably necessary for us to provide our services to you and/or for us to comply with our professional obligations. Although you have the option of not identifying yourself or using a pseudonym, we do not recommend this as it will greatly limit or prevent our ability to provide services to you.
3.4 Where reasonable and possible, we collect personal information directly from the individual to whom the personal information relates via methods such as client questionnaires, telephone conversations, email correspondence and face to face meetings. You acknowledge and agree that we may also collect personal information about you from other organisations for the purpose of providing our services to you, including credit information from a credit reporting body. All such personal information will be managed in accordance with the Privacy Act and this Privacy Form.
3.5 You acknowledge that our server automatically collects information about your use of the Site. This “Navigational Data” includes the type of browser you are using, your IP address, the URL you have come from, and the time spent at that URL, cookies and your domain type and server. We use this information to monitor your use of the Site.
3.6 You acknowledge that when using the Site, cookies will be placed on your device to keep track of your use of our Site, designed to provide a better user experience for you. Cookies do not capture or track any personal information; however, you may elect to set your device so that cookies are not so placed.
3.7 You acknowledge that our Site may contain links to third party websites and mobile applications, for your convenience. You acknowledge that we do not have any control over how third parties manage their websites and mobile applications, and we recommend that you review their respective privacy policies.
3.8 You acknowledge that if you provide personal information to us about a third party, you will have first taken reasonable steps to make that third party aware of the matters referred to in this Privacy Form and you are warranting to us that you have their consent to the collection, use and disclosure of that personal information. All such personal information will be managed in accordance with the Privacy Act and this Privacy Form.
4. YOUR INFORMATION — COLLECTION AND CREDIT REPORTING BODY (CRB)
(‘CRB’) DISCLOSURES
4.1 When we collect information from you in the credit application process, we use that
information in several ways to assess your credit application and to source a suitable credit provider or lessor and/ or insurance provider.
We may:
The information we obtain from you is used, subject to compliance with Australia’s
privacy and credit reporting laws, only for the purposes listed in this Consent and is not disclosed to any other person except with your permission or as permitted, or required, by law.
5. CREDIT PROVIDERS
As part of providing our services to you, we may undertake tasks for a credit provider which is reasonably necessary to manage the application process. When doing so, we are acting as agent for the credit provider, with the same privacy law requirements applying to both of us
We may submit your application to one or more credit providers. Those credit providers and their website addresses are set out in the Schedule 1 at the end of this document.
A credit provider, to whom we submit an application, may disclose information about you to, and collect information about you from, from one or more CRBs.
The website of each credit provider contains details of each CRB with which it deals and other detail about information held about you, including whether that information may be held or disclosed overseas and, if so, in which countries. The websites also describe your key rights. This detail may be described on the credit providers websites as ””notifiable matters””, ””privacy policy””, ””credit reporting policy”” or ””privacy disclosure statement and consent””, or similar.
For each CRB the website details will include the following specific information:
This detail will also be included by the credit provider who approves your application in the privacy disclosure statement and consent document it will provide to you.
Each credit provider website includes information on how to contact the credit provider and how to obtain a copy of its privacy documents in a form that suits you (e.g., hardcopy or email).
6. YOUR RIGHTS
You have the right to ask:
You can gain access to the information we hold about you by contacting our Privacy Officer at info@commercialsolarfinance.com.au. In some cases, an administration fee may be charged to cover the cost of providing the information.
Our Privacy Policy is available on our website, or we will provide you with a copy if you ask us.
Schedule 2 at the end of this document sets out the contact details for each CRB service.
7. DISCLOSURE AND CONSENT
By accepting the terms and conditions, you agree we may:
You also agree and consent to, as appropriate:
a) To such other third parties as may be required in connection with our providing services to you (which may include government agencies; entities who provide finance or other products, or to whom an application has been made for such finance or products; financial consultants, accountants, lawyers and advisers; any of our associates, related entities or contractors; referees such as your employer to verify information you have provided; any person considering acquiring an interest in our business or assets; and any organisation providing online verification of your identity).
b) With your prior consent.
c) If we are under a duty to disclose your personal information to comply with any legal obligation, or to protect the rights, property or safety of Commercial Solar, its clients, or others (including in response to any complaint regarding our services); or
d) As otherwise required or permitted by law.
7.1 We may also use and disclose personal information held about you for secondary purposes which are related to the primary purpose of providing services to you. You acknowledge and agree that those secondary purposes may include.
a) Recommending a service offered by Commercial Solar or a trusted referral partner which we believe may be of interest to you i.e., Home Loan, Commercial Loan or Asset Finance.
b) Sending you regular updates or newsletters by email or post.
c) Notifying you of any changes to our business or other news which may be relevant to your circumstances; and
d) Contacting you for sales purposes.
Which you may at any time decline to receive by notifying us by email or phone.
8. Holding of Personal Information
8.1 We hold personal information in hard copy and electronic formats. We have stringent security measures in place relating to both the physical and technological information we retain, including a firewall system on our computers, password protection for our software systems and restricting access to electronic files to only the employees directly involved in your matter.
8.2 To comply with our service obligations, our document retention policy is to keep all communication records and records relating to current and past clients for a minimum of 7 years.
8.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will take all reasonable steps to protect your personal information, we cannot guarantee the security of your personal information transmitted to us electronically and any transmission is at your own risk.
8.4 Upon receiving your personal information we will take all reasonable steps to ensure that it is secure from any unauthorised access, misuse, or disclosure. However, we do not guarantee that personal information cannot be accessed by an unauthorised person, or that unauthorised disclosure will not occur.
9. Access to Personal Information
9.1 You may, at any time, request access to the personal information which we hold about you by email or by visiting our offices. We will respond to such request within a reasonable time of it being received by us.
9.2 We will endeavour to provide access in the manner requested by you if it is reasonable and practicable to do so, otherwise we will take such steps as are reasonable to provide access in a way that meets both your and our needs.
9.3 We will generally not charge you to access your personal information. We may charge if large expenses are incurred in which circumstance, the fee will be a reasonable estimate such as an hourly rate and photocopying expenses. Our fee would be discussed and agreed with you, and payment in full required, prior to our making access available.
9.4 We will only deny you access to your personal information if we reasonable foresee it adversely impacting the privacy of a third party, compromising our professional obligations or if it is considered commercially sensitive. We will inform you if this is the case and explain our decision.
10. Correction of Personal Information
10.1 You may, at any time, request us to update or correct the personal information which we hold about you by email or by visiting our office. We will respond to such request within a reasonable time of it being received by us.
10.2 We will not charge you to update or correct your personal information.
10.3 Where personal information which has previously been disclosed to another organisation in accordance with the Privacy Act and this Privacy Form has been corrected you may, at any time, request us to notify the other organisation of the correction. We will take such steps as are reasonable to give that notification unless it is impracticable or unlawful to do so.
11. Changes to Privacy Form
11.1 Commercial Solar reserves the right to update or modify this Privacy Form as we reasonably see fit. Any changes will be notified by publishing a copy of the updated Privacy Form on our Site.
11.2 If you continue to use our Site and/or deal with Commercial Solar after publication of such updated Privacy Form, you will be deemed to have read and understood the terms of the updated Privacy Form.
12. Questions and Complaints
If you require any further information, have any questions, believe your privacy as been breached or wish to make a complaint regarding how we handle your personal information, you can contact our Privacy Protection Team.
a) By mail:
Privacy Officer
Commercial Solar Finance Pty Ltd
32/195 Wellington Road, Clayton VIC 3168
b) By email: info@commercialsolarfinance.com.au
We will take steps to respond to you and address any concerns or complaints within 30 days of receipt. We will work collaboratively with you to investigate and resolve any complaint. If you are not satisfied with the resolution of any complaint, you may refer your concerns to the Office of the Australian Information Commissioner, they can be contacted through their website www.oaic.gov.au or by calling 1300 363 992.
13. Data Breaches
We have implemented a data breach response plan to assist us to contain and respond to suspected unauthorised access to and use of personal information.
Our data breach response plan sets out the process for our staff to identify a data breach, appoints a team to handle the breach and outlines the notification process of affected parties and the Australian Information Commissioner. It also outlines the post-breach review and assessment procedures.
14. Email
Commercial Solar email transmissions and any documents, files and previous messages attached to it are private and confidential. They may contain proprietary or copyright material or information that is subject to legal professional privilege. They are for the use of the intended recipient only.
Any unauthorised viewing, use, disclosure, copying, alteration, storage, or distribution of, or reliance on, a Commercial Solar email message is strictly prohibited. No part may be reproduced, adapted, or transmitted without the written permission of the owner. If you have received a transmission in error, or are not an authorised recipient, please immediately notify the sender by return email, delete this message and all copies from your e-mail system, and destroy any printed copies.
Receipt by anyone other than the intended recipient should not be deemed a waiver of any privilege or protection. Commercial Solar does not warrant or represent that this e-mail or any documents, files and previous e-mail messages attached are error or virus free.
15. Site Disclaimer and Disclosure
a) The information provided on the Site is of a general nature only and has not considered your specific objectives, needs and financial situation. The information may not be appropriate to your individual needs, and you should seek advice from your financial adviser before making any financial decisions.
b) This Site is for informational purposes only and is not intended to provide commercial, financial, investment, accounting, tax, or legal advice. It is provided to you for your own personal use. It is not for purposes of resale, distribution or public display or any other uses by you in any form or manner whatsoever.
c) The performance of the Site and all information contained within or accessed from the Site are provided to you on an “as is” basis, without warranties of any kind whatsoever, including any implied warranties or warranties of merchantability, fitness for a particular purpose or non-infringement of the rights of third parties.
d) Commercial Solar shall not be responsible for any problems or malfunctions of any telephone network or computer on-line systems, servers, Internet access providers, computer equipment, software, or any combination thereof, including any injury or damage to your hardware or another person’s hardware or software, as a result of using the Site. Commercial Solar reserves the right, at its sole discretion, to modify, disable and discontinue temporarily or permanently, any part or all of the Site.
e) We may alter or withdraw any information contained on the Site without liability or notice to you. As a visitor to our Site, you acknowledge and agree that any reliance on or use of any information available on the Site shall be entirely at your own risk. In no event will Commercial Solar nor any of its data providers be liable for any direct, indirect, consequential, or exemplary damages arising from the use or the performance of the Site.
16. Acknowledgement
I acknowledge that I have read and understood this Privacy Form, and consent to the collection, use, storage and disclosure of my personal information on the terms above. I acknowledge that this Privacy Form shall continue to apply to all future dealings I may have with Commercial Solar and give my consent on an ongoing basis (but on the basis I may withdraw my consent at any time by giving Commercial Solar at least 7 days’ notice in writing) to these terms.
SCHEDULE 1 – CREDIT PROVIDERS
Wisr Finance Pty Ltd | 39 119 503 221 | www.wisr.com.au |
Westpac Banking Corporation | 33 007 457 141 | www.westpac.com.au |
Society One Australia Pty Ltd | 44 151 627 977 | www.societyone.com.au |
Selfco Leasing | 58 099 591 616 | www.selfco.com.au |
Secure Funding Pty Ltd | 25 081 982 872 | www.liberty.com.au |
Plenti Australia RE Limited | 57 166 646 635 | www.plenti.com.au |
Prospa Advance Pty Ltd | 47 154 775 667 | www.prospa.com |
Pepper Money | 55 094 317 665 | www.pepper.com.au |
Now Finance Group Pty Ltd | 35 158 703 612 | www.nowfinance.com.au |
Moula Money | 95 164 875 325 | www.moula.com.au |
Money Place Australia Pty Ltd | 33 169 627 338 | www.moneyplace.com.au |
Morris Finance Ltd | 70 083 630 139 | www.morrisfinance.com.au |
Money 3 Corporation Ltd. | 63 117 296 143 | www.money3.com.au |
Metro Finance | 44 600 674 093 | www.metrofin.com.au |
Macquarie Leasing | 46 008 583 542 | www.macquarie.com.au |
Latitude Personal Finance Pty Ltd | 54 008 443 810 | www.latitudefinancial.com.au |
Latitude Financial Services | 80 004 187 419 | www.latitudefinancial.com.au |
Grow Asset Finance Pty Ltd | 80 613 082 698 | www.growfinance.com.au |
Greenlight Auto Finance | 39 131 507 474 | www.greenlightauto.finance/legal/privacy-policy/ |
Get Capital Pty Ltd T/A Get Capital | 24 149 390 625 | www.getcapital.com.au |
GC Leasing Melbourne Pty Ltd | 75 615 220 196 | www.grenke.com.au |
Flexicommercial Pty Ltd | 17 644 644 860 | www.flexicommercial.com.au |
Firstmac Limited | 59 094 145 963 | www.firstmac.com.au |
Finance 1 Commercial Pty Ltd | 18 634 900 548 | www.finone.com.au |
Fin One Pty Ltd T/A Finance 1 | 80 139 719 903 | www.finone.com.au |
Capital Finance Australia Limited | 23 069 663 136 | www.capitalfinance.com.au |
Branded Financial Services Pty Ltd | 27 004 013 334 | www.brandedfinancial.com.au |
BOQ Equipment Finance Limited | 78 008 492 582 | www.boq.com.au |
BOQ Credit Pty Ltd | 92 080 151 266 | www.boq.com.au |
Angle Finance | 98 603 303 126 | www.anglefinance.com.au |
Automotive Financial Services | 73 003 622 375 | www.afs.com.au |
ANZ | 11 005 357 522 | www.anz.com |
Australian Motorcyle and Marine Finance Pty Ltd | 85 603 969 875 | www.ammf.com.au |
Affordable Car Loans | 23 098 491 484 | www.affordablecarloans.com.au |
Experian www.experian.com.au (03) 8622 1600
Illion https://www.illion.com.au 1300 734 806
Tasmanian Collection Service www.tascol.com.au (03) 6213 5555
Equifax www.equifax.com.au 1300 921 621